Reference

Legal Framework for Your Account

We built 9777 dbt around clear account rules and eligibility checks so you understand what happens when you open an account, fund through bKash or Nagad, and play live tables or slots. Availability depends on your local law and eligible regions.

Jurisdiction-dependent accessbKash, Nagad, Rocket depositsAccount verification stepsClear support channels
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9777 dbt Legal Framework for Your Account
POLICY HELP

Reach Our Team for Legal Questions

If you need to confirm eligibility before you open an account, or if you want to understand how we handle document verification and wallet checks, our support team answers policy questions directly. We keep these channels open so you can ask about jurisdiction rules, age requirements, or withdrawal verification before you deposit.

Live Chat Open the chat bubble in the bottom corner of any page and ask about eligibility, document requirements or account verification steps. Our team replies in minutes during active hours and logs your question if you reach us outside that window.
Email Support Send your policy question or document query to our support inbox and we will reply within one business day. Include your registered mobile number or email so we can match your inquiry to your account and give you specific guidance.
FAQ Library Browse the questions section below for answers about jurisdiction checks, age verification, wallet ownership proof and withdrawal document requirements. Most eligibility questions are covered there, so scan it before you contact us directly.
DATA & SECURITY

How We Handle Your Account Data

We collect account details, identity documents and payment records to verify eligibility and prevent duplicate accounts. Your data stays on secure servers and we only share transaction information with payment processors like bKash, Nagad and Rocket when you initiate a deposit or withdrawal. You can request a copy of your data or ask us to delete your account by contacting support.

Identity Verification We verify your national ID or passport during signup and before your first withdrawal to confirm you meet age and jurisdiction requirements. Documents are encrypted and stored separately from your login credentials so account access does not expose sensitive files.
Payment Records We log every bKash, Nagad and Rocket transaction with timestamp, amount and wallet identifier so we can trace deposits and match withdrawals to the same payment source. This protects your account from unauthorized fund transfers and helps us resolve disputed transactions quickly.
Cookie Usage We use session cookies to keep you logged in and analytics cookies to understand which games and lobby sections you visit most. You can block third-party cookies in your browser settings without losing access to the lobby, though login may require re-entry more often.
Data Retention We keep your account profile and transaction history for six years after your last activity to meet financial record requirements. If you close your account and request deletion, we anonymize personal details but retain transaction logs for compliance purposes. Contact support to start the deletion process.

Legal and Access FAQ

Access depends on your local law and eligible regions. We accept registrations from regions where online gaming is permitted, and we verify your location during signup. If your region restricts real-money gaming, you will not be able to complete registration or fund your wallet.

We ask for a national ID or passport photo and proof that you own the bKash, Nagad or Rocket wallet you use to deposit. Upload clear images through the account verification page before your first withdrawal so we can process it without delays.

We match your withdrawal request to the same wallet and identity that funded your account to prevent unauthorized transfers. This step protects your funds and ensures we comply with financial record requirements. Upload your documents once and future withdrawals clear faster.

Yes. Contact our support team through live chat or email and ask for a data export. We will send you a file containing your account profile, transaction history and verification documents within five business days. The file is encrypted and delivered to your registered email address.

Email our support team and request account closure. We will anonymize your personal details within thirty days, though we retain transaction logs for compliance purposes. Withdraw any remaining balance before you request closure because deleted accounts cannot be reactivated.

If we detect that you are accessing the platform from a region where online gaming is prohibited, we will block your login and notify you by email. You can regain access when you return to an eligible region. We do not confiscate your balance but you must resolve jurisdiction issues before withdrawing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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